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Thank you for purchasing Microsoft Office

Before you can activate your software you will need to retrieve your Product Key. To do so you must follow these steps.

Frequently Asked Questions


Frequently asked questions about Microsoft Office 2010.

What is a PIN and why is it required?

A PIN is a unique 27 alpha-numeric code used to verify Microsoft Office was purchased at a participating retailer.  Customers will go to www.office.com/getkey to exchange their PIN for a Microsoft Office Product Key. A PIN can only be used once to obtain a Product Key.

Where do I find my PIN?

The PIN is printed inside the Microsoft Office Product Key Card that you purchased.  To find your PIN, open the packaging and pull the tear away tab to expose the 27 character alpha-numeric code.

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Sample PIN format: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XX

Is a PIN the same thing as a Product Key?

No.  A PIN is used to verify Microsoft Office was purchased at a participating retailer and is used to obtain a Product Key.  An Office Product Key is used to install, activate, and use Office products. You cannot use a PIN to install Office.

My PIN is not working, what should I do?

If your PIN is not working, try the following:

  1. Verify the PIN was entered correctly. PIN is not case sensitive and is alpha-numeric.
  2. Make sure the PIN has not already been used to obtain an Office Product Key.  A PIN can only be used once to obtain a Product Key.  If the PIN has already been used, you can log into your account with your Microsoft account (if you established it when the PIN was first entered) to access your Product Key or you can check your email for the confirmation email you received when the PIN was first consumed to access your Product Key.
  3. Contact support if you are still having issues: www.office.com/getkeysupport.


What is a Product Key?

A Product Key is a unique 25 character alpha-numeric code required to install and activate Microsoft Office. It is used to verify that your software is legitimate.

Why do I need a Product Key?

Product Keys are used to install, activate, reinstall, or repair your Office programs. It is important to keep your Product Keys in a safe place.

Do I need a Product Key to install my Microsoft Office Software?

Yes. You will need your Product Key to install Microsoft Office.

Why should I use my existing Windows Live Account or create a new one?

Using your existing Windows Live account or creating a new account will allow you to access your Office Product Key at any time on-line in the future.  It is important to use an account and password that is familiar to you to allow you to obtain easy access to your information and to receive email confirmation that will include your Product Key.

Will you send me an email confirmation with my Product Key?

Yes. An e-mail containing your Office Product Key will be sent to the e-mail address associated with your Microsoft account or to the e-mail you provided if you skipped account setup.

Note: If you are using an e-mail spam blocker tool or junk mail filter, make sure you can receive e-mail messages from microsoft.com.

What happens if I lose my Office Product Key?

If you lose your Office Product Key you can return to www.office.com/getkey and sign in using the 'Sign In' link in the top right corner of the page.  This will retrieve your Office Product Key if you established your account with your Microsoft account. If you did not setup a Microsoft account initially there is no record of your Product Key on-line. Check your e-mail since this is the only record of your Product Key.

I registered all of my Microsoft software, why don't I see all of the product keys I own?

This site is only used to store Product Keys for products purchased from a participating retailer and obtained with a PIN.
To access your Product Keys, click My Account.

Can I store all my Product Keys on this site?

No, only Office Product Keys obtained through the use of a PIN are stored on this site.

How many licenses /installations do Office Product Key Cards allow?

Office Product Key Card allows one user to activate one Office suite on one PC.

How is the site best viewed?

This site is best viewed with the following operating systems and Internet browsers:

Microsoft Windows Vista and Windows 7 using Internet Explorer 7 and above, Mozilla Firefox 3.6 and Mac OS X 10.2x and later and Safari on Mac OS X 10.2x and later.

Who should I contact if I'm having trouble installing and / or activating my Office Product Key Card?

Please contact customer support at: www.office.com/getkeysupport.

Can I download a backup copy of Microsoft Office from this site?

No. This site is only used to obtain or re-access your Product Key.  To download a backup copy of Office 2010 go to www.office.com/backup. To download a backup copy of Office 2007, go to www.getmicrosoftoffice.com.

Are the system requirements for the Office Product Key Card and the Traditional Disc the same?

Yes - the system requirements are the same for each product.

How does the Product Key Card work?

A customer who purchases a new PC can choose to purchase an Office Home and Student traditional disc version or the new Office Home and Student Product Key Card.  If a customer only needs one installation for one PC and does not need or want a disc, they can purchase the Product Key Card.  They will then obtain their 25 character alpha-numeric Product Key using their 27 character alpha-numeric PIN located inside the Product Key Card to obtain their Product Key and to download and install the software.

How long does it take to download Microsoft Office?

Download times vary by location and internet speed connection. If you have an internet connection greater than 2700 kbps you can download and use Office in under one hour.

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